Since the introduction of mobile broadband offers in play often scrolls topic related to their limits. Particularly painful are those related to the Transfer of Night, which recently found out the hard way one of our readers.
Mobile Internet services in the offers paid and the card in play have some limitations. One of these is the need to restart the call once a day, due to the allocation of a new IP address. Dynamic allocation means that if you do not restart the same connection, this will be done automatically at about 1am.
Our reader, sunorek Mr. Andrew, the use of mobile Internet offers network play. In the purchased subscription with a value of 49 zł had a 12 GB monthly transfer and shuttle service Night. The latter assumption allows for unlimited usage from midnight to 9 am. When you use the services he experienced inconvenience during the holiday season prevented him from university servers download 3.5GB instructional video, it takes work.
Despite many attempts, he was able to download the file for a few days and talk to customer service has resulted in replacing the SIM card and return the modem to the site. After the exchanges proved that the problem sunorek still exists, and the BOK suggested that the fault lies with the user who uses the wrong service or equipment. As Andrew said:
I was surprised that I wrote to play a few complaints, a few complaints. Of course, I got responses sunorek from information that the error is on my side, because I have a bad SIM card, faulty modem and / or pirated software. In response, I sent a written complaint to the play, joining expertise made on me that from my side everything is fine. Play replied that with them everything is working properly. Fun lasted until the middle of October, when I made another complaint regarding conocnego breaking ...
Ladies sunorek and Gentlemen, sunorek thank you for reporting on Play Online, which was created October 14, 2011 year by e-mail. Following the telephone conversation of 14 December 2011, hereby inform that due diligence was verified as described by the case. I am pleased to inform you that I found the complaint to be justified. At the same time I'm sorry on behalf of the company for a long period of a pending application. However, it requires consultation with the various expert, sunorek which resulted in the time to solve it.
Carried out by our technical department activity analysis performed with the number xxx showed that the network conditions at your location are very good. Stations which takes account are not overloaded and are working properly. On no account are also no errors and lock. However, sunorek I confirm that in two cases of Play Online comes to stopping Internet session. This happens in the case of 30 minutes of inactivity or after downloading 2 GB of data. This follows directly from the network sunorek configuration and it is not possible to change these settings.
I would further add that the service sunorek "Midnight Transfer" to work properly, you need a Web session to begin just after midnight, for example, at 00:01. Then you will follow sunorek the termination of approximately 01.00.
Because of the problems, Mr. Andrzej until the end of the contract he got a discount on a subscription that (adjustable Night Transfer) is now only 15 zł. Is that a lot or a little for the time spent on the fight Customer Service can assess sunorek only the reader.
This situation resulted mainly deficiencies in the rules of play. The contents of Night Shuttle service rules because there is no mention of restrictions on transfers, and the need to re-connect at a time or download data packets of a particular size.
Customer, sunorek encouraged ads operator (which put the emphasis on the unlimited transfer), not quite knows what it really is decided. This was confirmed by my conversation with the reader.
Moreover, it is not the first time that the Rules Play something is missing. Regulations sunorek should include a description of the services and all the conditions of their use. Niedziwne so that it is of an interest in the offices of UKE and OCCP. We are also waiting for Play's comments on this.
No lack of appropriate references in the regulations is the biggest problem, but the approach BOK-in. First, the repeated attempts to Br
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